Shipping policy

Processing Times
Orders are typically processed within 2–4 business days. You’ll receive a confirmation email with tracking information as soon as your order has shipped.

Shipping Times
Standard U.S. shipping typically takes 3–7 business days, depending on your location. Delivery times may vary during holidays or peak seasons.

International Shipping
We currently offer shipping to Canada. Please note that customers are responsible for any applicable duties, taxes, or import fees required by their country.

Tracking Your Order
Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery progress in real time.

Address Changes
Because we process orders quickly, we’re unable to make changes once an order has been placed. Please double-check your shipping details before submitting your order.

Lost or Delayed Packages
LUNA is not responsible for packages lost or delayed by the carrier. If your package is delayed or missing, please reach out to the carrier directly using your tracking information.